Refund policy

At SterlingTomorrow, we are committed to providing high-quality jewelry that lasts a lifetime. If you are not completely satisfied with your purchase, we’re here to help.

Returns & Exchanges

• We accept returns and exchanges within 30 days of delivery for unworn and unused items in their original packaging.
• Custom and final sale items are not eligible for returns or exchanges.
• Moissanite and custom pieces cannot be returned.
• If your item arrives damaged or defective due to a manufacturing issue, we will replace it free of charge under our Lifetime Guarantee.
• To initiate a return or exchange, please contact our customer support team with your order number and reason for return.

Refund Process

• Once we receive your returned item and inspect it, we will notify you of the approval or rejection of your refund.
• Approved refunds will be processed within 3-5 business days to your original payment method.
• Depending on your bank, it may take an additional 5-10 business days for the refund to reflect in your account.

Shipping for Returns

• Customers are responsible for return shipping costs unless the return is due to an error on our part (e.g., incorrect or defective item received).
• We recommend using a trackable shipping service, as we cannot guarantee receipt of your returned item.

Lifetime Guarantee

Our Lifetime Guarantee covers any manufacturing defects. If your jewelry experiences breakage due to a craftsmanship issue, we will replace it once for free.

For any questions regarding your return, exchange, or guarantee claim, please reach out to our customer support team through info@sterlingtomorrow.com. We are happy to assist you!