| 1. What materials are used in your jewelry? |
Our pieces are crafted from high-quality 925 sterling silver, stainless steel, 14K gold plating, 10K & 14K Gold, adorned with cubic zirconia (CZ), Moissanite, or Diamonds for a luxurious finish. |
| 2. Will my jewelry tarnish or fade? |
Our jewelry is designed to be tarnish-resistant with proper care. Sterling silver may naturally oxidize over time but can be easily polished to restore its shine. Brass develops a natural patina over time, giving it a vintage look; however, it can be polished to maintain its original luster. To protect brass from tarnishing, store it in a dry place, avoid exposure to moisture, lotions, and perfumes, and occasionally clean it with a soft cloth or a brass-safe polish. Stainless steel is highly durable and resistant to tarnishing, requiring minimal maintenance to keep its shine. |
| 3. How do I take care of my jewelry? |
Avoid exposure to water, sweat, and chemicals like perfumes or lotions. Store your pieces in a dry, soft pouch when not in use and clean them with a microfiber cloth. |
| 4. What chain lengths do you offer? |
Our Cuban link chains and other necklaces come in multiple lengths. Check the product page for specific size options. |
| 5. Do you offer custom or personalized jewelry? |
Yes! We offer custom personalized jewelry. Check out our Custom Jewelry Collection for more details |
| 6. What is your return and exchange policy? |
We accept returns and exchanges within 30 days of delivery for unworn items in original packaging. Custom-sized or final sale items may not be eligible. |
| 7. How long does shipping take? |
Orders are processed within 1-3 business days. Standard U.S. shipping takes 4-6 business days, while international delivery times vary. |
| 8. Do you ship internationally? |
Yes, we offer worldwide shipping. Rates and delivery times vary by location and are calculated at checkout. |
| 9. How can I track my order? |
Once your order ships, you’ll receive a tracking number via email to monitor your shipment’s progress. |
| 10. How can I contact customer support? |
For any questions, reach out to us via our contact us page, and we’ll be happy to assist you. |
