FAQs

What materials are used in your jewelry? Our pieces are crafted from high-quality 925 sterling silver, stainless steel, 14K gold plating, 10K & 14K Gold, adorned with cubic zirconia (CZ), Moissanite, or Diamonds for a luxurious finish.
Will my jewelry tarnish or fade? Our jewelry is designed to be tarnish-resistant with proper care. Sterling silver may naturally oxidize over time but can be easily polished to restore its shine. Brass develops a natural patina over time, giving it a vintage look; however, it can be polished to maintain its original luster. To protect brass from tarnishing, store it in a dry place, avoid exposure to moisture, lotions, and perfumes, and occasionally clean it with a soft cloth or a brass-safe polish. Stainless steel is highly durable and resistant to tarnishing, requiring minimal maintenance to keep its shine.
How do I take care of my jewelry? Avoid exposure to water, sweat, and chemicals like perfumes or lotions. Store your pieces in a dry, soft pouch when not in use and clean them with a microfiber cloth.
What chain lengths do you offer? Our Cuban link chains and other necklaces come in multiple lengths. Check the product page for specific size options.
Do you offer custom or personalized jewelry? Yes! We offer custom personalized jewelry. Check out our Custom Jewelry Collection for more details.
What is your return and exchange policy? We accept returns and exchanges within 30 days of delivery for unworn items in original packaging. Custom-sized or final sale items may not be eligible.
How long does shipping take? Orders are processed within 1-3 business days. Standard U.S. shipping takes 4-6 business days, while international delivery times vary.
Do you ship internationally? Yes, we offer worldwide shipping. Rates and delivery times vary by location and are calculated at checkout.
How can I track my order? Once your order ships, you’ll receive a tracking number via email to monitor your shipment’s progress.
How can I contact customer support? For any questions, reach out to us via our contact us page, and we’ll be happy to assist you.