Double Sided Iced Heart Cross Pendant + 24" Steel Franco Chain

At SterlingTomorrow, we are committed to providing high-quality jewelry that lasts a lifetime. If you are not completely satisfied with your purchase, we’re here to help.

Returns & Exchanges

• We accept returns and exchanges within 30 days of delivery for unworn and unused items in their original packaging.
• Custom pieces cannot be returned.
• If your item arrives damaged or defective due to a manufacturing issue, we will replace it free of charge under our Lifetime Guarantee.
• To initiate a return or exchange, please contact our customer support team with your order number and reason for return.

Refund Process

• Once we receive your returned item and inspect it, we will notify you of the approval or rejection of your refund.
• Approved refunds will be processed within 3-5 business days to your original payment method.
• Depending on your bank, it may take an additional 5-10 business days for the refund to reflect in your account.

Shipping for Returns

• Customers are responsible for return shipping costs unless the return is due to an error on our part (e.g., incorrect or defective item received).
• We recommend using a trackable shipping service, as we cannot guarantee receipt of your returned item.

Lifetime Guarantee

Our Lifetime Guarantee covers any manufacturing defects. If your jewelry experiences breakage due to a craftsmanship issue, we will replace it once for free.

For any questions regarding your return, exchange, or guarantee claim, please reach out to our customer support team through our Contact Us page. We are happy to assist you!

What materials are used in your jewelry?	Our pieces are crafted from high-quality 925 sterling silver, stainless steel, 14K gold plating, and premium brass, often adorned with cubic zirconia (CZ) stones for a luxurious finish.
Will my jewelry tarnish or fade?	Our jewelry is designed to be tarnish-resistant with proper care. Sterling silver may naturally oxidize over time but can be easily polished to restore its shine. Brass develops a natural patina over time, giving it a vintage look; however, it can be polished to maintain its original luster. To protect brass from tarnishing, store it in a dry place, avoid exposure to moisture, lotions, and perfumes, and occasionally clean it with a soft cloth or a brass-safe polish. Stainless steel is highly durable and resistant to tarnishing, requiring minimal maintenance to keep its shine.
How do I take care of my jewelry?	Avoid exposure to water, sweat, and chemicals like perfumes or lotions. Store your pieces in a dry, soft pouch when not in use and clean them with a microfiber cloth.
What chain lengths do you offer?	Our Cuban link chains and other necklaces come in multiple lengths. Check the product page for specific size options.
Do you offer custom or personalized jewelry?	Yes! We offer custom personalized jewelry. Check out our Custom Jewelry Collection for more details.
What is your return and exchange policy?	We accept returns and exchanges within 30 days of delivery for unworn items in original packaging. Custom-sized or final sale items may not be eligible.
How long does shipping take?	Orders are processed within 1-3 business days. Standard U.S. shipping takes 4-6 business days, while international delivery times vary.
Do you ship internationally?	Yes, we offer worldwide shipping. Rates and delivery times vary by location and are calculated at checkout.
How can I track my order?	Once your order ships, you’ll receive a tracking number via email to monitor your shipment’s progress.
How can I contact customer support?	For any questions, reach out to us via our contact us page, and we’ll be happy to assist you.

At SterlingTomorrow, we believe in the lasting quality and beauty of our jewelry. That’s why we offer our Lifetime Guarantee on every piece we create. If your item arrives damaged or experiences any manufacturing defects, we’ll replace it once, completely free of charge. We also offer a 30-Day Quality Guarantee for all made-to-order pieces, ensuring that any defects in craftsmanship or breakage due to manufacturing flaws are repaired for free, one time. Your satisfaction is our top priority, and we stand by our products for a lifetime.